n89 Privacy Policy

1. Information We Collect

n89 collects personal data through several channels: directly from you when you register an account or contact support, automatically as you use the platform, and from third-party payment and identity verification providers. The categories of data we collect are described below.

1.1 Registration and Identity Data

When you create an n89 account, we collect the information you provide during the registration process. This includes your full legal name, date of birth, mobile number, and any username you choose. If you are asked to complete identity verification (KYC), we may also collect copies of government-issued identification documents such as your National Identity Card (NID), passport, or birth certificate, along with a selfie or proof-of-address document where required.

1.2 Financial and Transaction Data

To facilitate deposits and withdrawals, n89 collects information about your payment activity. This includes the mobile wallet account numbers associated with your bKash, Nagad, Rocket, or Upay transactions, transaction reference numbers, deposit and withdrawal amounts (in BDT), and timestamps. n89 does not store full mobile wallet PINs or one-time passwords (OTPs) — these are handled exclusively by your mobile financial service provider.

1.3 Gaming Activity Data

n89 records data about your activity on the platform, including the games you play, the wagers you place, the outcomes of those wagers, bonus activations and usage, session start and end times, and your account balance history. This data is used for account management, responsible gaming monitoring, dispute resolution, and platform improvement.

1.4 Technical and Device Data

When you access n89, our servers automatically log certain technical information about your device and connection. This includes your IP address, device type and operating system, browser type and version, referring URL, pages visited, and time spent on each page. This data is collected in aggregate and used for security monitoring, fraud detection, and platform performance analysis.

1.5 Communications Data

If you contact n89's customer support team by email or live chat, we retain records of that correspondence. This includes the content of your messages, the date and time of contact, and any supporting documentation you submit. These records are kept to resolve disputes, improve service quality, and comply with any regulatory obligations to maintain records of customer interactions.

2. How We Use Your Data

n89 processes personal data only for clearly defined and legitimate purposes. The table below summarises the primary purposes for which we use your data and the legal basis that applies to each.

2.1 Marketing Communications

n89 may send you promotional messages about bonuses, new game launches, and seasonal offers — but only where you have provided your explicit consent to receive such communications during registration or through your account settings. You may withdraw this consent at any time by updating your notification preferences in your account dashboard or by contacting support at [email protected].

n89 does not share your contact details with third-party marketers. Promotional communications will come exclusively from n89 and will relate only to the n89 platform and its products.

3. Sharing and Disclosure

n89 does not sell, rent, or otherwise commercialise your personal data. We share data with third parties only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.

3.1 Payment Providers

To process deposits and withdrawals, n89 shares relevant transaction data with your chosen mobile financial service provider — bKash, Nagad, Rocket (Dutch-Bangla Bank), or Upay. Data shared with payment providers is limited to the information necessary to authenticate and complete the transaction. Each payment provider operates under its own privacy policy and data protection obligations.

3.2 Game Software Providers

Certain games available on n89 are provided by third-party software studios including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming. When you play these games, game-related data (such as your player ID and wager history within that game session) may be processed by the relevant provider's systems. These providers are contractually required to handle such data in accordance with applicable data protection standards.

3.3 Identity Verification Services

Where required, n89 works with regulated identity verification (KYC) service providers to authenticate player identities and check against self-exclusion or sanctions lists. Personal data shared for this purpose is handled under strict data processing agreements and is not retained by the verification provider beyond the period necessary to complete the verification process.

3.4 Legal and Regulatory Disclosure

n89 may be required to disclose personal data to competent authorities, law enforcement agencies, or regulatory bodies in response to a lawful request, court order, or applicable legal obligation. In such cases, n89 will disclose only the minimum data necessary to comply with the specific legal requirement, and will endeavour to notify the affected player where permitted by law.

3.5 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of n89's business assets, personal data held by n89 may be transferred to the acquiring entity as part of that transaction. If such a transfer occurs, affected players will be notified and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

4. Cookies and Tracking

n89 uses cookies and similar browser storage technologies to support the functioning of the platform, remember your preferences, and gather aggregate analytics data. A cookie is a small text file placed on your device by your browser when you visit a website. Cookies do not contain executable code and cannot access other files on your device.

4.1 Types of Cookies Used

4.2 Third-Party Cookies

n89 does not deploy third-party advertising cookies, social media tracking pixels, or cross-site behavioural profiling technologies. Analytics data collected on n89 is used solely to improve the platform experience and is not shared with advertising networks.

4.3 Managing Cookies

You can control cookie behaviour through your browser settings. Most modern browsers allow you to block or delete cookies, or to receive a warning before a cookie is stored. Be aware that disabling session cookies will prevent you from staying logged in to your n89 account. Instructions for managing cookies are available in the help documentation of your specific browser.

5. Data Retention

n89 retains personal data only for as long as it is required to fulfil the purpose for which it was collected, or as required by applicable law. The retention periods below apply as a general guide; specific circumstances may require shorter or longer retention in individual cases.

• Active account data: Retained for the lifetime of your account plus a post-closure period of up to five (5) years to meet financial record-keeping obligations.
• Identity verification documents: Retained for the duration of the account plus five (5) years post-closure, in line with standard anti-money-laundering (AML) record-keeping requirements.
• Transaction records: Retained for five (5) years following the date of the transaction.
• Customer support correspondence: Retained for three (3) years from the date of the last interaction.
• Technical and device logs: Retained for up to twelve (12) months from the date of collection.
• Marketing consent records: Retained until consent is withdrawn plus one (1) year thereafter as evidence of compliance.

When the applicable retention period expires, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised and aggregated data (which cannot identify any individual) may be retained indefinitely for statistical analysis and platform improvement purposes.

6. Security Measures

n89 implements a range of technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, n89 maintains the following safeguards as a baseline:

• All data transmitted between player devices and n89 servers is protected by SSL/TLS encryption (HTTPS).
• Passwords are stored using industry-standard one-way hashing algorithms. Plain-text passwords are never stored or logged.
• Access to personal data within n89's internal systems is restricted on a strict need-to-know basis. Staff with access to sensitive data are subject to confidentiality obligations.
• n89's infrastructure is hosted on secured servers with firewall protection, intrusion detection systems, and regular security patching.
• Payment transactions are handled through certified mobile financial service providers operating under Bangladesh Bank regulations. n89 does not store raw payment credentials.
• Regular internal security reviews are conducted to identify and address potential vulnerabilities before they can be exploited.

6.1 Reporting a Security Concern

If you discover or suspect a security vulnerability affecting n89, or if you believe your account has been accessed without your authorisation, contact us immediately at [email protected]. Our security team will investigate all reports promptly and take appropriate action to contain and resolve any confirmed issue.

7. Your Privacy Rights

As a user of n89, you hold the following rights with respect to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected] with a clear description of your request and sufficient information for us to verify your identity.

• Right of access: You may request a copy of the personal data n89 holds about you. We will provide this information within a reasonable timeframe following verification of your identity.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating a contact number) can be made directly in your account settings.
• Right to erasure: In certain circumstances, you may request that n89 delete your personal data. This right is subject to legal retention obligations — for example, n89 cannot delete transaction records that are required to be kept under anti-money-laundering regulations.
• Right to restrict processing: You may ask n89 to suspend the processing of your data while a correction or objection request is being assessed.
• Right to object: You may object to n89 processing your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though n89 may be required to continue processing where compelling legal grounds exist.
• Right to data portability: Where technically feasible and legally permissible, you may request that n89 provide your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to withdraw consent: Where n89 processes your data on the basis of your consent (such as marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

n89 will respond to all verified privacy rights requests within thirty (30) days. In complex cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.

8. Contact and Updates

8.1 How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way n89 handles your personal data, please contact our support team at [email protected]. Our team is available 24 hours a day, 7 days a week, and will acknowledge all privacy-related enquiries within 24 hours of receipt.

8.2 Policy Updates

n89 reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, platform features, or applicable legal requirements. When a material change is made, the updated policy will be published on this page with a revised effective date. Where the change significantly affects how we use your personal data, we will take reasonable steps to notify you directly — for example, via a notice in your account dashboard or a message to your registered contact details.

Your continued use of the n89 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed about how your data is protected.