Responsible Gaming
at n89
Gambling is meant to be entertainment — not a source of stress, financial strain, or harm. n89 is committed to providing every player in Bangladesh with the tools, information, and support they need to keep their gaming experience safe, controlled, and enjoyable. This page explains how we help you stay in control, and what to do if you ever need assistance.
Built-In Safeguards for Every n89 Player
Every account on n89 comes with a suite of responsible gaming features — available immediately from your account settings, at no cost, with no waiting period.
Deposit Limits
Set daily, weekly, or monthly deposit caps directly in your account settings. Once a limit is set, it takes effect immediately and can only be raised after a mandatory 7-day cooling-off period.
Session Time-Outs
Use the session timer to set a maximum play duration per session. n89 will notify you as your limit approaches and automatically log you out when it is reached — keeping your sessions short and intentional.
Self-Exclusion
Request a voluntary self-exclusion for a period of 30 days, 3 months, 6 months, 1 year, or permanently. During exclusion, your account is suspended and you cannot deposit, wager, or receive promotional messages.
Cooling-Off Periods
If you need a short break without full self-exclusion, activate a cooling-off period of 24 hours, 48 hours, or 7 days. Your account is temporarily suspended and resumes automatically when the period ends.
Activity Statements
View a full history of your deposits, withdrawals, wagers, wins, and losses at any time from your account dashboard. Transparency about your activity helps you make better-informed decisions about your play.
24/7 Support Access
Our support team is available around the clock to help with any responsible gaming request — including activating limits, processing exclusions, and directing you to professional counselling services in Bangladesh.
Our Commitment to Safe Play
At n89, responsible gaming is not an afterthought — it is a core part of how we operate. We believe that the best online casino experience is one where players feel genuinely safe, always in control of their spending and time, and never under pressure to chase losses or play beyond their means.
We design our platform to make responsible gaming features easy to find and use. Account settings are accessible in two taps on mobile, and protective tools such as deposit limits and self-exclusion take effect immediately — there is no waiting period to start protecting yourself. Raising a limit or removing an exclusion, however, is deliberately subject to a mandatory cooling-off period to prevent impulsive decisions during emotionally charged moments.
n89 also trains its support team to recognise signs of gambling harm and to proactively reach out to players whose activity patterns suggest they may be at risk. If our team contacts you with a responsible gaming check-in, please engage with them — it comes from a place of genuine care, not commercial interest.
18+ Age Restriction Policy
n89 is strictly an adult platform. You must be 18 years of age or older to register an account, make a deposit, place a wager, or participate in any game or promotion on n89. This requirement is non-negotiable and applies to all players in Bangladesh regardless of circumstance.
During the account registration process, all players are required to confirm that they are at least 18 years old. Where n89 has reasonable grounds to suspect that a player may be underage, we reserve the right to request official identity documentation — including a valid National Identity Card (NID) or birth certificate — before allowing access to any real-money features. Accounts that cannot be verified as belonging to an adult will be immediately suspended.
Protecting Young People
If you share a device with family members who may be under 18, we strongly encourage you to use device-level parental controls and to keep your n89 account credentials private. Do not share your username, password, or mobile wallet PIN with anyone, including minors in your household. If you believe an underage person has accessed n89, contact our support team at immediately so we can take appropriate action.
Recognising Problem Gambling
Problem gambling can develop gradually. Most people who gamble do so without any lasting harm, but for some, gambling can begin to interfere with finances, relationships, work, and mental health. Recognising the warning signs early is the most effective way to prevent serious harm.
The following questions can help you reflect honestly on your relationship with gambling. If you answer "yes" to three or more of these questions, we recommend speaking with a support professional as soon as possible.
Financial Warning Signs
Gambling with money set aside for necessities, taking loans to fund play, selling personal items, or hiding financial losses from family members are serious warning signs that require immediate attention.
Emotional Warning Signs
Feeling anxious, irritable, or depressed when not gambling; using gambling as emotional relief; lying to family or friends about the amount of time or money spent on gambling.
Self-Exclusion Tools
Self-exclusion is one of the most powerful tools available to players who feel their gambling is no longer under control. When you activate a self-exclusion on n89, your account is immediately suspended. You will not be able to log in, deposit, place bets, or access any real-money feature for the duration of the exclusion period.
Available Exclusion Periods
- 30 days — A short-term break to reassess your habits
- 3 months — A medium-term exclusion for more serious concerns
- 6 months — Recommended if gambling is causing financial or emotional strain
- 12 months — A longer commitment to stepping away from the platform
- Permanent — A lifetime exclusion that closes your account with no possibility of reinstatement
How to Activate Self-Exclusion
Self-exclusion can be activated in two ways. You may navigate to the Responsible Gaming section of your account settings and select your preferred exclusion period — this takes effect instantly. Alternatively, you can contact our support team at and request exclusion directly — our team will process your request within one hour, regardless of the time of day.
If you have self-excluded and believe your account has been reopened in error, or if you are concerned that another platform is allowing you to gamble despite an active exclusion request, contact us immediately at .
Deposit Limits & Budgeting
One of the simplest and most effective ways to keep your gambling under control is to set a deposit limit before you start playing. n89 allows you to set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, the system will automatically decline any deposit that would cause your total deposits to exceed your chosen cap within the specified time frame.
Setting a Deposit Limit
Log in to your n89 account and navigate to Account Settings > Responsible Gaming > Deposit Limits. Select the time frame (daily, weekly, or monthly), enter your chosen cap in BDT, and confirm. The limit takes effect immediately. You can set your deposit limit to any amount, including very low thresholds such as ৳500 per day or ৳2,000 per week, to keep your spending tightly controlled.
Changing or Removing a Limit
You may reduce your deposit limit at any time — the change takes effect immediately. However, if you wish to raise an existing limit or remove it entirely, a mandatory 7-day waiting period applies before the change takes effect. This cooling-off window is designed to ensure that decisions to increase spending are considered and deliberate, not reactive.
Budgeting Tips for Bangladeshi Players
- Treat your gambling budget as entertainment spending — money you are comfortable losing, not money you need.
- Set your deposit limit before your first session each month, not after you have already started playing.
- Keep your gambling wallet separate from your everyday bKash or Nagad account to make it easier to track spending.
- Review your activity statement at the end of each week to stay aware of your actual spending versus your intended budget.
- Never gamble with money earmarked for rent, food, utilities, or family expenses.
Session Time-Out & Cooling Off
Extended, uninterrupted gaming sessions can contribute to problem gambling behaviours. n89 offers session time controls to help you manage how long you spend on the platform in a single sitting, and cooling-off periods for players who need a shorter break than a full self-exclusion but want a structured pause.
Session Time Limits
From your account settings, you can define a maximum session length — for example, 30 minutes, 1 hour, or 2 hours. When your session approaches the limit, n89 will display a clear on-screen notification reminding you that your time is almost up. When the limit is reached, you will be automatically logged out. You may log back in after a brief interval, but the prompt serves as a deliberate interruption that encourages you to take a break, step away, and reflect before continuing.
Cooling-Off Periods
If you feel you need a short break without committing to a formal self-exclusion, n89's cooling-off feature allows you to suspend your account for a defined period:
- 24 hours — A single-day pause, useful after a frustrating session
- 48 hours — A weekend break to reset your mindset
- 7 days — A full week's cooling-off for more serious concerns
During a cooling-off period, all the same restrictions as self-exclusion apply — no login, no deposits, no wagers, no promotional messages. Unlike formal self-exclusion, a cooling-off period ends automatically when the chosen time expires, and your account is restored to its normal state. To activate a cooling-off period, visit Account Settings > Responsible Gaming > Take a Break.
Support & Resources
If you feel that gambling is becoming a problem — or if someone close to you is struggling — you do not have to face it alone. Reaching out for support is a sign of strength, and there are resources available to help players in Bangladesh and their families.
Contact n89 Support
Our support team is available 24 hours a day, 7 days a week. If you have concerns about your gambling, want to activate a limit or exclusion, or simply need to talk through your options, contact us at . We will respond within minutes during peak hours and guarantee a response within 2 hours at all other times.
General Guidance for Seeking Help
If you believe your gambling is having a negative impact on your life, we recommend speaking with a trusted person — a family member, a close friend, or a medical professional — as a first step. Many people find that simply voicing their concerns to someone they trust provides clarity and a sense of direction.
For structured support, consider speaking with a licensed counsellor or psychologist who specialises in behavioural health. Many healthcare providers in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh offer confidential counselling services that can address gambling-related concerns as part of a broader mental wellness programme.
Responsible Gaming Commitments
n89 is committed to continuously improving its responsible gaming framework. We review our tools and policies regularly to ensure they reflect current best practices in player protection. We do not profit from problem gambling — acquiring and retaining a player who is gambling harmfully is not a goal of this business. Our commercial success depends on a player base that enjoys gaming as a form of entertainment and returns because they want to, not because they feel compelled to.
n89 Responsible Gaming Tools — Quick Reference
All of the following tools are available free of charge to every registered n89 player. Access them via Account Settings > Responsible Gaming on the n89 website or mobile browser.
Deposit Limit
Cap your daily, weekly, or monthly deposits. Takes effect immediately. Increases require a 7-day waiting period.
Session Time Limit
Set a maximum play duration per session. Automatic logout with advance notification when limit approaches.
Cooling-Off Period
Take a 24-hour, 48-hour, or 7-day break. Account suspends immediately and resumes automatically.
Self-Exclusion
Suspend your account for 30 days up to permanently. Irreversible for the chosen period. All promotional contact stops.
Activity Statement
Full transparent record of deposits, withdrawals, wagers, wins, and losses — available any time from your dashboard.
Reality Check Alerts
Periodic on-screen reminders showing how long you have been playing and how much you have wagered in the current session.
Play Smart. Play Safely. Play at n89.
Now that you know how n89 keeps you protected, explore the platform with confidence. Cricket betting, live casino, slots, and table games — all with responsible gaming tools built in. 18+ only.